Due Date & Collections

All bills are due and payable by the 7th of each month. If the seventh falls on a weekend or holiday, the bill is due on the next business day.

Bills not paid by the 7th of the month are subject to a 10% penalty and a notice of termination for nonpayment by the term notice date is mailed out. 

Termination & Reconnection

Bills not paid by the termination date are subject to service interruption until the outstanding balance along the reconnection fee has been paid. Accounts not reconnected 10 days after service interruption may be closed and the deposit applied to the outstanding balance. 

To reconnect after the account has been closed requires payment of the outstanding balance and a new security deposit.


Starting on February 1, 2021, any transactions that are done by credit card will incur a 2.75% (two point seven five percent) on the total transaction amount.

The City of Keene will no longer accept debit card transactions.  

Below are transactions that will incur fees (2.75% of total)

  • Online Payment by Credit Card
  • In-person Payment by Credit Card
  • Auto Draft Credit Card

The City of Keene Utility Billing Department continues to provide the following payment services that are FREE of processing fees.

  • Mail – Check
  • Mail – Cashier’s Check
  • Mail – Money Order
  • Dropbox – Check
  • Dropbox – Cashier’s Check
  • Dropbox – Money Order
  • In-person – Check
  • In-person – Cashier’s Check
  • In-person – Money Order
  • In-person – Cash
  • Bank Auto Draft - ACH
  • Bank Auto Check

There are three ways to pay your bill. You may pay in person, online, or by mail. For more information about each payment method, read our payment instructions.

Online Payments

Make your bill payments online.

Rates & Fees

Keene's water, sewer, and garbage pick-up services are all rolled into one bill, for your convenience. For complete information about our rates and fees, including residential and commercial service, read our rate schedule.